Blog
Telecom Customer Experience: Customer communications during the next outage. What telcos and utilities should rehearse before winter hits. On July…
Billing Accuracy: Why I joined a Brazilian software company to run their North American expansion. I met Almir Carrion at…
Canada is buying CCM. Mexico is still waiting on its regulator. Brazil built billing validation instead. I ran a software…
The three questions telcos forget to ask their CCM provider Back in July I talked to two telco ops leads…
On August 24 the Real-Time Rail By-law and the RTR Rules came into force. Payments Canada announced the approvals on…
Critical Customer: Hyperpersonalization isn’t a marketing buzzword. It’s a billing problem. Banco Carrefour sends five million personalized messages a month…
Open Finance is changing who owns the customer relationship in Canada. CCM is the battleground most banks haven’t named yet.…
Canada’s banned activation and cancellation fees on June 12. Retention just became a communications problem. On June 12, a rule…
Why mid-market telcos keep buying enterprise CCM platforms they’ll never fully use Twice in the last month, I’ve had the…
Canada’s billing complaints jumped 61%. The fix is upstream from your call centre. At the end of April, the CCTS…
B2B Invoice Customization: The most transparent message your company sends is also the one you thought about the least. Your…
Global Operational Intelligence has ceased to be just a financial metric; it has evolved into an essential concept for modern…
Automated Data Validation has become absolute bedrock for enterprise organizations looking to improve the customer experience and drive revenue growth.…
In 2026, the intersection of rapid corporate evolution and financial security has created an unprecedented landscape for executive leadership. As…
Customer Communications Management in Telecommunications (CCM) and the Hidden Impact of Invoices Customer experience in the telecommunications sector no longer…
Banks and fintechs in North America are running on real-time rails. The old quarterly audit model wasn’t built for that.…
Telecom providers face a constant battle against invisible margins of error in their billing and validation cycles. For Tier 2…
VICTORIA (BC) – Fast Movn, a Canadian technology company with operational infrastructure in Brazil, Canada, and Spain, announces the acquisition…
Face Match in Check: The End of an Era? Why Biometrics Alone Are No Longer Enough for Modern Enterprise Security…
Digital transformation is no longer a luxury; it is a prerequisite for survival in the North American financial landscape. As…
Process automation will be the engine of efficiency in 2026. Imagine a billing manager at a major telecom provider like…
Process automation has become one of the fundamental pillars for companies that wish to remain competitive in the digital market.…
Compliance is a widely used process in organizations that directly affects business management, as it regulates internal processes and ensures…
The BOOST initiative is one of the most relevant forces in the North American innovation ecosystem. In a scenario where…
In the United States and Canada, where telecommunications companies handle millions of registrations and digital transactions daily, data validation has…
Customer experience doesn’t end after approving a service or clicking “purchase”. Understand what a financial journey is, from the issuing…
Identity verification has become one of the pillars of modern digital onboarding. In an increasingly connected world, ensuring that each…
